Student support and administration
As a student at UniSC Adelaide, you will be able to find information on student support services and administrative tasks and requirements on this page. We’re committed to ensuring that your transition to university is as smooth as possible, and we encourage you to explore the below information to ensure you're well-prepared to commence your studies.
Need assistance? We're here to help.
The Student Central team provides advice about most services, facilities and procedures and if they can’t help, they’ll put you in touch with someone who can.
Tel: +61 8 9468 0500
Email: adelaide_current@usc.edu.au
Enrolment guide
To get started at UniSC, it's important to correctly enrol in your classes to ensure you're following the correct study sequence. For this, we have developed an Enrolment Guide - Steps on How to Enrol (PDF) that will take you through each step of the enrolment process.
There are a few things you can do now to ensure you’re feeling prepared when classes begin. Start exploring the resources in the tab below, from setting up your student accounts to learning about campus services. This will give you a great head start.
Overseas Student Health Cover (OSHC) is health insurance to assist international students on a Student visa meet the costs of:
- medical and hospital care
- some prescription medicines
- emergency ambulance services
- limited pharmaceuticals
Australia's Department of Home Affairs (DoHA) requires that Student visa holders maintain OSHC for the duration of their Student visa, unless exempted under reciprocal government arrangements (for example students from Sweden, Norway or Belgium may be exempt). Health insurance cover is also required for all family members residing in Australia on a dependent Student visa.
Evidence of your OSHC must be provided at the time you submit your Student visa application. Health insurance arrangements that are not approved by the Department of Health do not satisfy the criteria for the grant of a Student visa. You can find out more information about OSHC on the Department of Health’s website.
As an international student, you will need a visa to come to Australia to study. Once you accept your offer, you need to arrange your visa through the Australian Department of Home Affairs (DoHA).
Most students who intend to come to Australia for study apply for a Student visa. The Student visa (subclass 500) visa allows you to live, work and study in Australia for the duration of your program. On this visa, you can work a maximum of 48 hours per fortnight when your program is in session and unlimited hours during scheduled breaks.
To apply for a Student visa, you will need a Confirmation of Enrolment (CoE). If you indicated to us during the application process that you intend to apply for a Student visa to study in Australia, UniSC will issue you a CoE once you have accepted your UniSC offer for a full-time, on-campus, CRICOS^ registered program.
For further information regarding visa options and the visa application process, please refer to DoHA.
A CoE is an official document that provides important information about your enrolment status to Australian government departments such as the DoHA. It reflects your actual enrolment in a UniSC program, indicating the program duration through the program start and end dates, fees paid and total fees to be paid for the program based on the current published tuition fees. If UniSC has organised Overseas Student Health Cover (OSHC) for you, it also details the information regarding your OSHC policy.
While you are studying on a Student visa in Australia, you must have a valid CoE at all times. If your CoE is cancelled, this may affect the validity of your Student visa.
DoHA provides information about the Student visa (Subclass 500) and the application process, including eligibility criteria, visa conditions, application processing times and how to apply.
Applicants must meet the eligibility criteria of being a genuine student. This means they must have a genuine intention to stay in Australia temporarily and be able to demonstrate this. Information regarding the genuine student (GS) requirement can be accessed on the DoHA website.
DoHA recommends that you apply for your Student visa at least eight weeks prior to your program start date. Find out more about visa processing times.
Study Australia provide useful advice on how to apply for your Student visa, including explanations of the eligibility criteria and what documents you may be asked to provide during the visa application process.
If study is not your primary reason for travelling to Australia, another visa type may be more suitable. To explore what other visa types may allow you to study in Australia, you can check the DoHA’s visa finder.
If you already hold an Australian visa, and are not sure of your study entitlements, the Visa Entitlement Verification Online (VEVO) allows visa holders to check their visa details and entitlements.
Working Holiday or Work and Holiday visas are only available to citizens of certain countries.
In most cases, applicants must be under 30 years of age (35 for citizens of some countries) and will be allowed to study full-time or part-time for up to four months (one semester or two sessions). If you enter Australia on this type of visa and intend to study for longer than four months, you will need to apply for a Student visa.
For more information visit the website of the DoHA website.
Once you are enrolled in courses (subjects), you can be issued a Student ID card.
Please visit Student Central to request your new or replacement ID card.
Please note that new and expired cards are issued free of charge, but lost cards cost $15 to replace.
If you have lost your ID card, check if it has been handed in at lost property or Student Central at your campus before requesting a new one. If your card was stolen and you can provide a police report as proof, the $15 fee may be waived.
As a UniSC student, you are provided with a university email account provided by Microsoft Office 365 for Education system.
You can access your email and calendar using Microsoft's Outlook Web Application (Email), via Microsoft Outlook. You must login to your account by using your full USC email address (e.g. username@student.usc.edu.au) and current password.
Assistance and information are available from the Student IT Help Desk:
- Tel: +61 8 9468 0500
- adelaide_current@usc.edu.au
SafeZone is a free smartphone app that connects staff and students with our SafeUniSC Security and emergency services on all our campuses, facilities and other selected locations around the world.You can also contact Emergency Services using the SafeZone app even when not within one of our UniSC SafeZones.
You will need internet access on your mobile device to run SafeZone.
Find out more on how the SafeZone app works
In an emergency
Quickly share your location and details with the local response team so that they can get the right assistance to you and then call Emergency Services from within the app.
First aid
Get first aid assistance promptly without having to find the nearest first aid officer, they can come to you, knowing as they arrive any medical conditions you have shared with them through the app.
Contact SafeUniSC Security
Quickly contact the Security team, from any of our facilities without having to remember their phone number to get assistance, an escort, access, support or to report an incident.
Wellbeing assistance
Access UniSC’s wellbeing support and assistance information 24/7 tailored to you, your location and time of day without having to search the internet.
Make a report
Report a non-urgent incident, suspicious activity or concerning behaviour or a health and safety hazard, anonymously if you like, and share images / video and the exact location of the incident with SafeUniSC Security.
Emergency notifications
Get notified quickly if there is an emergency on campus that might affect you, how to stay safe during the emergency and where to get further information.
Downloading and registering
You can download the SafeZone app from the Apple App Store and Google Play Store. Install the app and complete the sign-up procedure to complete your registration.
All staff, students and affiliates are pre-registered for the SafeZone app with UniSC. So regardless of whether you download the app or not, UniSC can send you emergency notifications directly to your mobile phone number and email. If you complete your registration through the app you will also receive in-app notifications. You will need to download the app and complete your registration to use all the app’s features and receive in-app emergency notifications. (To opt-out, refer to information below.)
Your phone settings
SafeZone will ask you to change some of your phone settings while you install it. Locations services must be allowed to effectively use the SafeZone app. SafeZone’s use of location services has been designed to minimise battery use. Note that SafeZone does not share your location with the response team until you raise an alert or check-in.
Your privacy
Your privacy is important to us. SafeZone does not share a user’s location until they send an alert (press the emergency, first aid or help buttons) use the check-in or check-in timer features or submit a tip-report that includes their location. All information that users provide as a SafeZone user is protected by Federal and State Privacy Laws. Read about SafeZone’s privacy provisions.
Opt-Out of pre-registration
Staff, students or affiliates who wish to opt out of our pre-registration service will need to submit a UniSC Connect SafeZone form.
If you opt-out:
- your data will be removed from the SafeZone application;
- you will no longer receive notifications or communications related to emergencies on campus via the SafeZone app and will only receive notifications through other means which may not be as effective or timely; and
- if you want to register for SafeZone in the future you can do so by contacting SafeUniSC Security directly or completing the UniSC Connect SafeZone form again and selecting option 3.
Student Central offices are located at each UniSC campus and are your first point of contact for anything student-related.
The Student Central team provides advice about most services, facilities and procedures and if they can’t help, they’ll put you in touch with someone who can.
TEL:
+61 8 9468 0500
Email:
Appropriate health and safety measures are in place at all UniSC campuses to protect our community.