A workplace-focused course to help you excel in the security industry
Take advantage of this free, specialised course designed for Queensland licensed security professionals to advance your expertise and elevate your professional standards. Aligned with the Queensland Security Industry Workforce Development Plan 2020-2025, this course will support your career progression while strengthening essential skills like communication, conflict resolution, and customer service.
Through targeted weekly workshops in de-escalation techniques, effective communication skills and strategic problem solving, you will learn how to reduce risks, improve community safety and stay prepared in today's dynamic and ever-changing society. This course also focuses on behavioural observation skills, the latest industry information and strategies for reducing vulnerability.
By the end of this course, you will gain new tools and strategies to improve your day-to-day effectiveness and boost your career prospects. Join us to gain the skills to lead confidently, enhance safety, and make a lasting impact in the field.
This course is delivered in partnership with the Australian Security Industry Association Limited (ASIAL), funded by the Queensland Government's Grow Your Own Workforce Program facilitated by Jobs Queensland (JQ) and the Department of Trade, Employment and Training (DTET).
Am I eligible to register?
This course is open to Queensland licensed security professionals who are located north and west of Gladstone. This includes areas such as Gladstone, Rockhampton, Longreach, Emerald, Mackay, Mt Isa, Townsville and Cairns.
How is the course delivered?
- 7 x 2 hour workshops, every week for 7 weeks
- Onsite delivery locations in Townsville and Cairns
- Online for those who cannot attend a venue location
- Sessions are recorded each week for those who are unable to attend class at the scheduled times
Course overview
Week 1: Risk Assessment and Reducing Vulnerability
Week 2: Behaviour Observation and Situational Awareness
Week 3: Customer Service and Stakeholder Engagement
Week 4: Building Rapport and Applying Empathy
Week 5: Negotiation and De-escalation
Week 6: Communication and Report Writing
Week 7: Confirming Knowledge and Applying Skills
Get certification and credit
On successful completion receive a Certificate of Completion and one elective course credit towards a Graduate Certificate in Business Administration at UniSC.
Townsville
Dates: Wednesday 5 March - Wednesday 16 April 2025
Length: 7 weeks
Times: 9-11am (2 hours each week)
Location: Townsville or Online
Cost: Free
Cairns
Dates: Wednesday 30 April - Wednesday 11 June 2025
Length: 7 weeks
Times: 9-11am (2 hours each)
Location: Cairns or Online
Cost: Free
Simultaneously delivered on-site and online
Meet the Course Coordinator
Dr Wayne Graham is a Senior Lecturer in Management at UniSC. Wayne has developed a suite of microcredential planning courses in partnership with the Queensland Government. The courses are co-designed, co-delivered and co-evaluated with industry representatives. Funding for the courses has been provided by the Department of Trade, Employment and Training, and Jobs Queensland. The courses are offered simultaneously online and onsite at various locations throughout the state.
Wayne has presented his research findings at national and international conferences and he has published his research in peer-reviewed journals, including the Journal of Health Organization and Management, and the Journal of Business and Industrial Marketing. As well as working in higher education, Wayne has worked in the vocational education sector, the automotive industry and local government.
Feedback from previous participants across the suite of UniSC Planning Courses
What did you enjoy most about your course?
"Supportive learning environment" | "Flexibility in course format" | "Resources were great"
"Presenters/facilitators very helpful and led sessions based on discussion"
"The connection to real life situations. Common sense approach."
"Interactive sessions where participants shared their experiences, which opened up new 'trains of thought' and prompted different ways of thinking about problems"
For more information, email the UniSC Planning Courses Team planningcourses@usc.edu.au or phone +61 7 5430 2925