STOP! - Important Information Before Submitting your Grievance

It is recommended you contact the Student Guild where one of the student advocates can provide you with independent support and advice to best prepare your grievance. Either call, (07) 5456 3742 or email AdvocacyStudentGuild@usc.edu.au and a student advocate will speak with you.

You may also wish to reach out to the Student Ombudsman who can assist you to navigate and understand the policies and procedures related to your grievance. You can email the Student Ombudsman at studentombudsman@usc.edu.au.

Please ensure you detail in your grievance the reasons why you disagree with the previous outcome or the way in which this outcome was handled. The grievance must contain the grounds for the review and supporting evidence.

Under section 7.4 of the Student Review and Appeals – Procedures

 Grounds for review include:

(a) relevant factors that the original decision did not take into account;

(b) new relevant information; and

(c) procedural errors.

section 7.5 The review request should contain details on:

(a) the nature of the student’s review request;

(b) the timelines for events pertinent to the review;

(c) what action has been taken to resolve the matter to date;

(d) the evidence available to support the review;

(e) the outcome the student is seeking (see Section 5.6.4 Student Grievance Resolution – Governing Policy); and

(f) additional support material to explain special circumstances not raised previously.